General information about the feedback system:

You can use this system to leave messages and suggestions regarding the city of Oulu’s services. Personal information that you give when sending your feedback will be processed. Information regarding the feedback will be published if you approve the publication of the feedback. You may read the privacy policy of the service at the bottom of this page.

Please, note the following matters when using the feedback service:

- Urgent messages should be left directly to the service providers’ service and emergency service numbers.

- You cannot use this service for matters relating to city invoicing, canceling appointments or submitting job applications.

- Do not include specific personal information in the feedback, such as personal health details or confidential information, for example social service information or other personal data, such as social security numbers, bank information etc.

- If your message refers to the environment, please mark the respective spot as closely as possible on the map, as that will help us to process the feedback.

- We usually respond to messages within three (3) working days and process the messages during office hours from Monday to Friday.

- If you wish to get a response to your message, please enter your e-mail address in the respective field. Check your email spam folder also. The response to your feedback may be interpreted as spam by your email service.

For the following feedback, please use the given web site

- Public transport https://www.osl.fi/asiakaspalvelu/

- Malfunction report for a City-owned property https://www.oukapalvelut.fi/tilahaku/

- Street light defects shall be reported to Oulun Energia Service http://katuvalopalvelu.ouka.fi

The city of Oulu’s website is found on the address https://www.ouka.fi/en. You may read more about personal data processing from https://www.ouka.fi/en/data-protection-and-information-management